Name	Sierra
Overview	Sierra is an advanced conversational AI platform designed to enhance customer experiences by providing natural, empathetic support alongside robust problem-solving capabilities. It caters to the needs of leading brands by facilitating seamless interactions where customers can easily obtain answers, resolve issues, and take actions conversationally. The AI agent is accessible at all times, aligning with the brand’s tone and voice to deliver real-time assistance even for complex inquiries. Sierra allows businesses to promptly adapt, utilize analytics for insights, and continuously enhance the customer experience. By customizing a personalized AI agent that embodies the company’s values, policies, and knowledge, Sierra guarantees that customers receive tailored support that meets their specific requirements. Emphasizing trust, security, and compliance, Sierra’s AI agent is transparent about its limitations, adheres to security protocols, and safeguards data privacy during all interactions.
Key features & benefits	Conversational AI platform enhancing customer interaction. Provides natural and empathetic support. Features sophisticated problem-solving abilities. Offers real-time assistance even for complex issues. Creates personalized AI agents that reflect the company’s unique identity.
Use cases and applications	Facilitates 24/7 customer support through integration on websites, mobile apps, and social media for instant responses. Empowers sales teams with real-time product information and pricing updates, aiding in building relationships and closing deals. Enhances employee onboarding and training with personalized guidance and interactive learning through Sierra’s virtual assistant capabilities.
Who uses?	Customer service managers Business owners Contact center directors
Pricing	Available upon request; free version may be offered.
Tags	Conversational AI, Customer Experience, Problem-Solving AI, AI Assistant
App available?	Yes, available for mobile and web platforms.

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