Automation

Viqal

Explore Viqal hotel guest messaging, staff handover, supported integrations and room-based plans, with billing and delivery-fee limits to check before use.

Updated October 26, 2026

Viqal public homepage captured October 26, 2026. The hotel breakfast conversation and amounts shown are the provider’s illustrative demo, not Viqal subscription prices or a hands-on test of a hotel account.

Name	Viqal
Overview	Viqal is a virtual AI concierge for hotels that automates routine guest communication in more than 130 languages, with staff takeover and escalation rather than complete autonomous handling. Its messaging and upselling workflows are intended to reduce routine inquiries and help hotel teams identify in-stay offers; an 80% workload reduction or increased revenue is not a guaranteed result. The existing check-in, service-recovery and post-stay feedback use cases depend on configuration and supported workflows. Viqal connects with supported hotel systems, including PMS integrations; confirm a particular PMS or CRM connection before relying on it. Staff must review exceptions and respond to escalations, since the provider warns that AI can make errors in pricing, availability and service information.
Key features & benefits	Automates routine guest engagement in over 130 languages, with manual staff takeover and escalation. Reduces staff workload by automating routine guest inquiries. Supports identifying in-stay upselling opportunities; revenue outcomes vary. Facilitates streamlined hotel operations with contactless digital check-in. Connects with supported hotel systems; verify the specific PMS or CRM integration and configuration.
Use cases and applications	Automates routine guest engagement and identifies upselling opportunities; assess workload and revenue outcomes for the property rather than assuming an 80% reduction. Supports contactless check-in and service-recovery workflows where configured, with staff handling exceptions. Uses supported PMS and other hotel-system connections to tailor guest communication; confirm CRM compatibility and review data quality before deployment.
Who uses?	Hotel managers Hotel staff Hotel guests
Pricing	Free setup and testing are available without guest messaging; subscription fees begin when the service goes live for guests. Current plans are Core, Pro and Enterprise, with room-volume and billing-period dependent pricing in EUR excluding VAT. At the selected 10-room example, monthly billing showed Core €4 per room per month (€40/month for 10 rooms) and Pro €6 (€60/month). Quarterly billing displayed €3.60/€5.40 per room per month, and annual billing €3/€4.50, respectively; these are per-month equivalents for those billing periods, not verified quarterly or annual invoice totals. Rates vary with room count. The optional branded WhatsApp account displayed €35, €30 or €25 per property per month for monthly, quarterly or annual billing, respectively; other add-ons and message delivery are separate. Core: AI answers and a shared team inbox, with manual staff takeover. Pro: adds upselling, campaigns and more proactive messaging workflows. Enterprise: custom portfolio pricing; the pricing page describes 1,000+ rooms, while Terms section 5.6 specifies 250+ rooms or group pricing. Confirm which offer applies. Monthly, quarterly and annual billing are offered. Terms base fees on the greater of committed and active rooms, with excess active rooms billed separately; WhatsApp/SMS delivery charges are additional at cost plus a 15% administration fee. Confirm the selected room count, billing period and full charges on the current pricing page.
Tags	AI hotel concierge, automated guest engagement, hotel revenue optimization, AI Automation
App available?	Web-based hotel platform with a shared inbox and supported guest-messaging channels. Native mobile app availability was not independently verified.

Sources: Viqal guest communication; Plans and message-delivery fees; Room billing and human oversight terms. Checked October 26, 2026.

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