| Name |
Twig AI |
| Overview |
Twig AI is a specialized enterprise “AI Brain” for B2B customer support and success teams. It ingests your documentation, knowledge bases, ticket history, and even APIs to generate near-instant, accurate draft responses. Whether agents are using Gmail, Zendesk, or a browser plugin, Twig prepares context-aware replies in seconds. It also powers chatbots to deflect common queries, and includes a quality workbench for continuous answer validation—empowering human‑AI collaboration while boosting efficiency and accuracy. |
| Key features & benefits |
- AI‑assist inbox delivers drafts in ~6–10 seconds, cutting research time by ~50%.
- 24/7 AI chatbot can be embedded across channels, deflecting ~60% of queries.
- Quality workbench scans for hallucinations, content gaps, and sentiment—ensuring trustworthy replies.
- Hybrid workflow keeps humans in the loop to refine AI responses in real time.
- API/agent capabilities allow Twig to call functions, fetch live data, and take actions on behalf of agents.
- Citations-enabled answers, ensuring traceability and customer trust.
- Secure & scalable: SOC 2 certified, uses retrieval‑augmented generation to avoid hallucinations.
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| Use cases & applications |
- Drafting support responses across Zendesk, email, chat.
- Deploying bots on help centers, API docs, SaaS UIs.
- Automating ticket triage and categorization.
- Retrieving account info via API (e.g. payment status).
- Validating answers via the quality workbench.
- Rapid onboarding and continuous model updates.
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| Who uses? |
Support agents, CX/SaaS success teams, FinTech, lending, tax-prep companies, community banks, B2B SaaS. Widely adopted by mid-market (50–1,000 employee) teams. |
| Pricing |
- Self‑Serve tier starts at $19/seat/month, useful for DIY onboarding.
- Managed Onboarding is $499/month (unlimited seats).
- Managed Outcomes with weekly AI specialist support is $999/month (unlimited seats).
- Additional responses (tickets answered) are billed at $0.50–$0.99 per resolution.
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| Tags |
#CustomerSupport #SupportAI #AgentAssist #AIChatbot #TicketTriage #QualityWorkbench #SecureAI #B2B |
| App available? |
Yes-web app, embeddable chatbot, Chrome/Outlook/Gmail extensions, Zendesk app, API access. |
