NovaTalks

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Overview

Discover NovaTalks.ai for seamless customer care and automated sales solutions. Empower your business with an omnichannel platform designed for 24/7 support and personalized experiences.

Category: Customer Support

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Name	NovaTalks.ai
Overview	NovaTalks.ai is a versatile omnichannel platform designed to enhance customer care and boost sales for businesses of all sizes. This platform provides innovative solutions that simplify the management of various digital communication channels. With an intuitive user interface and smart AI bots, NovaTalks enables users to streamline customer interactions via messengers and email, ensuring around-the-clock support and personalized communication experiences. The platform includes features such as automated responses, quality assessment tools, and advanced big data text analytics, which help businesses extract valuable insights from customer inquiries and enhance overall customer service operations. NovaTalks.ai is ideal for automating sales tasks, providing continuous client support, and evaluating the performance of customer support teams, optimizing all related processes effectively.
Key features & benefits	✔️ Automation tools including Auto Answer, chatbots, and macros for routine tasks. ✔️ Dialog management features for filtering messages, using variables, sharing links, and scheduling responses. ✔️ Advanced reporting capabilities with a Business Intelligence system and customizable dashboards. ✔️ Webhooks available for seamless integration with other applications. ✔️ New communication channels for video calls and email support to process requests efficiently.
Use cases and applications	Automate sales tasks effectively using NovaTalks.ai’s AI bots to engage customers via messengers and email, enhancing the personalization of interactions and increasing sales conversions. Improve customer support services through NovaTalks.ai’s automated responses and 24/7 availability, assuring timely and personalized interactions that meet customer preferences. Enhance customer care processes with big data text analytics to evaluate customer inquiries, assess service quality, and glean insights that optimize support operations while increasing customer satisfaction.
Who uses?	Customer Service Managers Sales Team Managers Business Owners
Pricing	Offers a free version along with various pricing plans available on request.
Tags	Customer Care, Sales Automation, AI Tools, Omnichannel Support
App available?	No

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