Name	Lookup
Overview	Lookup is an innovative AI tool designed to assist product teams in effectively analyzing and organizing customer feedback sourced from multiple platforms, including support tickets and sales calls. The tool leverages advanced AI methodologies to derive meaningful insights from call transcripts and support interactions, enabling teams to identify and respond to emerging feedback trends. Furthermore, Lookup centralizes feedback collection, allowing customization according to specific feedback taxonomies and strategies. It comes with a free plan featuring beta access as well as paid plans that scale processing capabilities based on word count.
Key features & benefits	✔️ Analyzes call transcripts for actionable insights. ✔️ Evaluates support tickets to measure customer sentiment. ✔️ Organizes feedback methodically for easy access. ✔️ Detects emerging trends in customer feedback efficiently. ✔️ Adapts to specific feedback taxonomy tailored to your needs.
Use cases and applications	Analyzing customer feedback collected from support tickets. Organizing insights gathered during sales calls. Identifying and tracking emerging trends in user feedback.
Who uses?	Customer experience teams Product managers Business analysts
Pricing	Lookup offers a free plan with beta access and several paid plans that scale the number of words processed monthly.
Tags	AI Feedback Analysis, Customer Support, Product Management, Business Analysis
App available?	No

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